Surgical Doctor is a young family company established in 2015 and specialized in orthopedic power tools repairs. It applies an ISO 9001-2015 certified Company Quality System specifically centered on Surgical Power Tools Repairs.
Surgical Doctor supports European Private Companies, Clinical Engineering Departments and Global Services in managing Orthopedic Power Tools.
Surgical Doctor is a flexible organization, totally independent from Manufacturers and beyond the traditional “Multi-Brand Maintenance Centre”, it is the Outsourcing Specialist for Healthcare Operators who pursues excellence in service while containing costs.
Stemming from Power Tools management for surgery, Surgical Doctor is also active on other OR devices, consistently certifying compliance requirements as established by the European reference legislation (Directive 2007/47/EC & MDR 2017/745).
We deal with most of the Power Tools on the market, from drill/saw to accessories, from connection cables to control units, battery chargers even if already considered “Out of Use”.
Availability of consistently tested/verified spare parts and rigorous monitoring certify the success of every single repair.
Final tests are carried out by personnel that are always different from those who carried out the repair and a final report is issued that certifies compliance with the technical parameters of reference:
- Speed test
- Cycles/Oscillations per minute
- Torque
- Stress test
- Temperature
- Noisiness
- Vibrations
Surgical Doctor is also selling and renting of:
- New or reconditioned instruments of any make and model, accessories and spare parts;
- Blades and cutters for orthopedics;
- Original or reconditioned batteries;
Complete and accurate services ensure absolute transparency and traceability of the operations we carry out, thanks to the high computerization level of all the processes.
We provide a specialized repair facility for:
- Endoscopy camera systems
- Camera heads
- Video processors
- Insufflators
- Footswitches
- Light sources
- Surgical monitors
- Media management
We deal with most medical devices for OR on the market, even if they are considered “Out of Use”.
Servicing methods:
- On-Call with cost estimate
- Framework agreement
- FULL RISK maintenance contract
On-call service with cost estimate.
A detailed and definitive estimate is given only after the malfunction has been verified in our workshop. As a result only general indications of the repair costs are given based on the brand and model.
All estimates are accompanied by photos of the spare parts, which are either damaged or need replacing, with descriptions and comments.
The warranty on spare parts is at least 3 months and can be extend up to 12 months, covering any malfunction, even if due to improper use or wear.
You can ask for a free estimate by contacting us directly.
Framework agreement
The framework agreement is an agreement in which the applicable general conditions are agreed beforehand whenever corrective maintenance is required.
Costs for each intervention, payment terms, guarantee duration, delivery times and anything else needed are established when defining the proposal.
The general conditions of a framework agreement are always more advantageous than those of an on-the- spot service, not only from an economic point of view, but also functional because it shortens the time required to manage each intervention.
FULL RISK maintenance contract
The FULL RISK maintenance contract is the most protective formula for clients because it provides the restoration of an instrument’s functionality, regardless of the type of malfunction. The FULL RISK maintenance contract provides for corrective maintenance intervention on a malfunctioning instrument for the entire duration of the contract; the repair work is fully included in the stipulated contract, so the spare parts and working hours do not affect the client that made the call, thus allowing to schedule the exact cost of maintenance in the annual budget, without having to confront unexpected and unquantifiable costs.
