Our highly specialised technicians are capable of repairing and servicing most pieces of equipment, even when they are 'out of order' or no longer repairable
When an instrument no longer works, it is easy to conclude that it needs to be replaced. However, most of the time this is not the case… With the right know-how, many pieces of equipment can be repaired and returned to full operational functionality, as if they were new.
We can all make our small contribution to the Planet by choosing a regenerative economy rather than an extractive one, by choosing to have a tool repaired rather than buying a new one. And this is beneficial for our finance too, with savings up to 70%.
How we work
In the operating theatre, every instrument, if repaired in time, can guarantee efficient scheduling of operations. That is why at Surgical Doctor we take care of repairing your instruments in a short time, or provide you with a replacement device immediately.
For truly urgent repairs, we return your repaired instrument the next day.
We work with public and private healthcare providers, applying an ISO 9001-2015 certified Corporate Quality System that guarantees the excellence of our approach.
All our repair work is handled in compliance with the conformity requirements prescribed by the relevant European legislation (European Regulation 2017/745).
How does our technical support services work?
Surgical Doctor’s Service Centre is the place where electromedical equipment comes back to life. Thanks to the experience of our technicians, we guarantee fast and functional repairs, using original or superior quality spare parts.
Sending your instrument
The first step in initiating a repair is to send us the instrument you want to repair. We will ask you to send it to our workshops for inspection. Upon request, we can take care of collecting the instrument to be repaired by booking a courier who will come to you on the day you decide, at a time convenient to you.
In some cases, we are able to formulate a cost estimate based on the defect found.
Preliminary evaluation
Once we receive the instrument, we will carry out an initial evaluation with functional tests to identify the fault, and will then proceed with disassembly, inspection and identification of the parts to be replaced.
Free quote
Depending on the condition of the instrument, we will send you an absolutely free and detailed quotation, accompanied by photos of any compromised or replacement parts with descriptions and comments.
Repair and warranty
If you decide to accept the cost estimate, we will proceed with the repair of your instrument.
We assure our quality through a spare parts guarantee of at least three months.
What can you achieve with our technical assistance?
Quick repair or replacement equipment
We repair every single instrument with passion and professionalism, handling emergencies within 24 hours or by sending replacement equipment.
Financial savings
Repairing an instrument is always cheaper than buying it.
By choosing our assistance, you can save up to 70%.
100% guarantee
All our repairs are covered by a minimum guarantee of 3 months. Which can be extended for up to 12 months.
Entrust your tools to us
We help professionals in operating theatres do their work efficiently and without interruptions. Do you have one or more pieces of equipment to repair? Contact us now
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